Orders & Payments
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking link to monitor delivery progress.
Q: Can I modify my order after placing it?
A: Changes can be made within 12 hours of purchase. After that, we may not be able to adjust your order.
Shipping & Returns
Q: How long does shipping take?
A: Standard delivery usually takes 7–15 business days, depending on your location.
Q: What is your return policy?
A: You may return unworn items within 30 days of delivery for an exchange or refund.
Products & Warranty
Q: Are your shoes true to size?
A: Yes, most of our shoes fit true to size. For specific styles, please refer to our size guide.
Q: What if I receive a damaged item?
A: Please contact our support team with your order number and photos, and we’ll arrange a replacement or refund.