Thank you for shopping with heydudestores! We want you to love your new shoes, but if something isn’t quite right, we’re happy to help with a simple return or exchange.
1. Return Period
You can return your purchase within 30 days of receiving your order. To qualify, items must be:
- Unworn and in their original condition.
- Returned in the original box or packaging.
- Accompanied by proof of purchase (order number or receipt).
2. How to Request a Return
To start a return, email our customer care team at [email protected] with your order number and reason for return.
We’ll provide detailed instructions and the return address.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- Please use a trackable shipping service to ensure your return reaches us safely.
4. Refund Process
Once your return is received and inspected, we’ll notify you by email.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Please note that original shipping charges are non-refundable.
5. Exchanges
Need a different size or color? Contact us at [email protected], and we’ll help you with a quick exchange, depending on stock availability.
6. Damaged or Incorrect Items
If you received a defective or incorrect product, please contact us within 7 days of delivery.
Include photos of the issue, and we’ll arrange a replacement or a full refund at no extra cost.
7. Non-Returnable Items
Certain products are not eligible for return, including:
- Final-sale or clearance items
- Gift cards
8. Questions?
Our customer service team is always happy to assist.
Email: [email protected]